DELIVERY AND SHIPPING POLICY
Free shipping on all orders over $150
AquaGear prides ourselves in providing exceptional service to our loyalty customer. Orders are dispatched within 1 business day (excluding weekends and public holidays) from our warehouse in Melbourne VIC.
NOTE: Catalyst orders may take up to 2 - 3 business days to dispatch. We also make sure our customer’s order doesn’t get lost anywhere during the delivery with Tracking and a Signature on Delivery services.
Order confirmation via email
As soon as you placed an order via our website, you will receive a confirmation email. This is system generated. Please check this confirmation email and contact us via our contact form or email email@example.com immediately if there are errors or changes that need to be made.
For all orders that are returned due to an incorrect address, you will be charged a fee of $20 for repacking and postage.If your package is going to a workplace, please include the business name so that it arrives promptly.
Flat rate within Australia for any orders under $150
** We ship within Australia only.
We offer a flat rate shipping with signature on delivery from $9.90.We use Australia Post and Toll Priority as our main courier. Their average delivery times for parcels from time of dispatch are below:
- Sydney / ACT : 2 – 3 days
- NSW other than Sydney: 2 – 3 days
- Melbourne: 2 – 3 days
- VIC other than Melbourne: 2 – 3 days
- South East QLD: 2 – 3 days
- QLD other than South East: 2 – 4 days
- Adelaide: 2 – 3 days
- SA other than Adelaide: 3 – 4 days
- Perth: 4 – 6 days
- WA other than Perth: 5 – 7 days
- NT: 5 – 7 days
- Tasmania: 5 – 7 days
We also offer Express post with Signature on Delivery from $12.90. We use Australia Post and Toll Priority as our main courier. AusPost Express Post offers next business day delivery within Express post delivery network and fastest possible delivery for other areas. For more information on AusPost Express Post delivery network, please refer to http://auspost.com.au/parcels-mail/delivery-areas.html.
Christmas Deliveries – We have stock readily available so you can be assured you will receive your AquaGear in time for Christmas. Due to the busy Christmas period the delivery may be a little later than usual. We are taking Christmas orders up until 18th December.
If you have any questions and would like to discuss your order further, feel free to email us at firstname.lastname@example.org